Buying art with us

1. How are the artworks packaged?

The works are packaged by the artist and follow a standardized packaging process. We confirm the packaging with the artist before shipping and take care to make sure the work is properly protected.

2. What payment methods do you accept?

All credit and debit cards Mastercard, Visa, American Express, Google Pay, Apple Pay, Shop Pay, Paypal and bank transfer. 

3. Why do I need to provide my Credit Card details when I submit an offer?
We require your credit card details so that:
1) the artist has assurance of your intent to actually purchase the work at the price you offer;
2) we’ll be able to proceed with the purchase as quickly as possible if the offer is accepted.

Please note that your credit card will NOT be charged at the time you submit your offer. We will charge your card only after the artist has accepted the offer.

4. Having trouble checking out?
I. Contact your card issuer
One of the reasons is that your credit or debit card may be due to expire, has expired or perhaps your bank decided to stop the transaction due to their internal fraud prevention checks. In this case, you may need to contact your bank to verify your card is working properly. If your credit card is being declined during purchase, please try our troubleshooting tips below. If you still experience problems, we advise that you contact your bank or credit card provider and ask for their assistance.
Double-check the information you entered during checkout:
- Did your billing address change recently?
- Did you enter the correct CVV code?
- Did you get a new card with a new expiration date?
About the CVV Code
If using a credit card to purchase a work, you will be asked for the CVV code (i.e. Card Verification Value code). On most credit cards (including Visa, MasterCard, and Discover cards), the CVV is a three-digit number printed to the right of the signature space on the back of the card. On American Express cards, it is the four-digit code located on the front of the card.
Review your bank’s fraud-alert policies.
Your bank may flag any suspicious activity on your account which may include first-time orders or high-value purchases (regardless of the card’s available funds)—especially those made online. Your bank may require you to contact them and authorize the purchase before allowing you to complete the transaction.

Review your bank’s daily withdrawal limit.
Most banks have limits on how much you can charge on your card in a single day. If you reach this limit, your bank may block your account from any further activity for the day regardless of available funds in the account.
II. Check your browser
If you are certain that your card is valid and has sufficient funds and you are still unable to checkout, it may be because of an issue related to your browser. You can try these troubleshooting steps:
- Ensure you’re using the most up-to-date version of your browser.
- Clear your cache, or test the purchase from an incognito browser window.
- Disable any browser extensions on Google Chrome, Mozilla Firefox, Safari, Internet Explorer.
III. Try an alternative payment method
If the issue attempting our standard checkout still persists, you may be able to complete your purchase using PayPal. Don't worry, you are not required to have a Paypal account, an option to checkout as a guest will be provided.
To do so, please go to your basket and choose 'Checkout with Paypal'. You will then be taken to a Paypal page where you can log into your Paypal account or checkout as a guest. 
PayPal Issues

PayPal has various security measures in place to protect their users from fraudulent activity. For this reason, PayPal may occasionally prohibit a buyer from submitting payment. If you’re experiencing issues using your PayPal account, please contact PayPal directly for assistance, or visit their website for troubleshooting information.

5. When will my credit card be charged?

 

6. What happens if I entered an incorrect or incomplete address during checkout?
Entering a complete and accurate address is crucial to prompt delivery. Incomplete or incorrect addresses may cause delays as the package will most likely be returned to the sender.
We are unable to modify the shipping address after your order has been shipped, therefore, please contact the artist as they may still be able to redirect the shipment to the correct address.
You may still get your order depending on which part(s) you have left out or mis-typed in the address, as your local delivery courier may be able to make out the full address based on what you have provided them with.
In the event that the delivery address you inputted is still a valid address (not your address), the package will be delivered to that address and it would be your responsibility to recover the goods.
We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified although we will try our best to help you wherever possible.

In the event that the delivery address is invalid, the parcel will typically be returned to the artist. We will then contact you to see if you want the order to be resent to the correct address (at your expense), or if you would like a full refund for the cost of the goods once we can confirm that the artwork is safely on its way back to the artist.

7. Will I be charged any duties, taxes or customs fees for my order?

 

8. How can I get a transactional or VAT invoice for my purchase?
We act as an agent between buyers and artists and therefore artists are in charge of their orders.
If you require an invoice for your purchase, as the artist is the seller and shipper of your order, they will provide an invoice to you on request.
The artwork VAT treatment would depend on the artists' VAT registration status e.g. what country they are trading from and whether they are registered for VAT.

To contact the artist with a request, write to us here or contact the artist directly by WhatsApp +36 30 219 1043.

9. Can I cancel my order?

Of course. Before the work has been shipped, you can cancel your order by email. Once it's been shipped, the cancellation period begins 15 days after delivery. If the work has been shipped, we will only refund you once the work has been returned to the artist in its original condition. For more information, please, read our Refund policy.

10. What happens if my offer is declined?

If your offer is declined by the owner of the work, we will be in contact with you to let you know and would be happy to help find similar words for facilitate a commission by the same artist.

11. What happens once the payment has been processed?
Once the payment has been processed, the artwork is reserved for you! We will call you right away to confirm its availability and delivery times (delivery takes approximately 8-15 days).